TERMS

NET PRICING

Net Pricing applies to designers and businesses.

Net pricing is not applicable for LUCCA HOME ecommerce products

To qualify for Net pricing in retail location, business must Have a valid resale certificate for a design or related enterprise.

PAYMENT POLICIES

For domestic sales, we accept all major credit cards, checks, ACH payments and wires. For international orders, we only accept credit cards and wires. Orders paid for by credit card ship immediately while those paid for by check ship once the check has cleared. Wire transfers are subject to a $25 wire transfer fee.

Orders cannot be processed without payment information. Payment with shipping is due in full at the time of order. We only hold merchandise once credit card information or payment via check has cleared.

RETURNS / EXCHANGES

We do not accept cancellations, returns or exchanges and ask that you choose wisely! We strongly advise that you see product in person.

DAMAGES

LUCCA has developed a very thorough level of quality control which includes inspections at every point of production, and packaging. Nevertheless, problems occasionally do occur.

Upon receiving your shipment, please do the following:

• If you notice obvious box damage, note the damage on the delivery receipt the driver gives you to sign and notify driver of the damage immediately and take photos

• Inspect the product noting any damage on the delivery receipt, and take photos

• Contact the shippers claim department immediately and provide us with photos of all damaged products and photos of any damaged boxing and packaging materials

• Keep all of the original packaging material

The customer responsible for choosing, hiring and dealing with the shipping of items purchased through LUCCA. IF damage to items occurs, the customers must work with the shipper to deal with any claims of damage. LUCCA will not accept any liability, Lucca will not accept returns or exchanges of items damaged by shipper.

CRAFTSMANSHIP

LUCCA products are crafted using natural materials and heritage techniques, there are no chemicals used. Natural materials and antiques, have variations such as imperfections, knots or graining, and may exhibit characteristic signs of age or an artist’s hand. We consider these the proud hallmarks of rarity, natural materials and of hand-craftsmanship which contribute to the uniqueness and beauty of our pieces.

Our items are designed and produced in California, colors may not match across different lines or collections. Every piece is made by hand. Additionally, as we continuously change our designs and finishes, items from different production runs may vary slightly from each other.