TERMS

NET PRICING

Net Pricing applies to designers and businesses.

To qualify for Net pricing in retail location, business must Have a valid resale certificate for a design or related enterprise.

PAYMENT POLICIES

For purchases, LUCCA accepts credit cards (VISA, MASTERCARD, AMEX), domestic checks with current identification, ACH payments and bank wires.
 

Orders cannot be processed without payment information. Payment with shipping is due in full at the time of order. We only hold merchandise once credit card information or payment via check has cleared.

RETURNS / EXCHANGES

We ask that you choose your purchases wisely, and we strongly advise that you see pieces in person prior to buying. To purchase items without viewing them in person, 
LUCCA requires that a Purchase Agreement be signed by the client or designer before payment will be processed. 
LUCCA does not provide refunds, returns, store credits or exchanges once an item is paid for.

CRAFTSMANSHIP

LUCCA products are crafted using natural materials and heritage techniques, there are no chemicals used. Natural materials and antiques, have variations such as imperfections, knots or graining, and may exhibit characteristic signs of age or an artist’s hand. We consider these the proud hallmarks of rarity, natural materials and of hand-craftsmanship which contribute to the uniqueness and beauty of our pieces.